Candidate is to investigates and resolves or escalates system malfunctions. Liaises with staff to achieve effective problem resolution.
The Senior ICT Support will support the division in: -
Problem and Incident resolution of Branch technology infrastructure and systems and escalating matters to System Engineers, Service Delivery Manager or external partners, when and if necessary.
Coordinate and liaise with the projects office to implement projects and to mitigate risk.
Implementation of the IT Framework.
Ensure the company tools and information systems are utilized correctly and relevant information is provided.
Coordinates planned changes
To ensure effective monitoring of Branch server and network environment.
To ensure that defined periodic and ad-hoc reports are provided to an agreed schedule, or on request. TAR, TMS, incident reports, etc.…
To develop and/or facilitate workshops and training courses for Branch staff, where and if applicable.
Responsible for the delivery of services within the OLAs.
To ensure that systems, processes and methodologies, as specified by the framework, are followed to ensure effective monitoring, control and support of service delivery.
Involvement in meetings with Branch operations teams and Service Delivery Managers which will include performance reports, service improvements, quality and processes as well as a review of activities and planning of future activities.
Maintain documentation, software and reference materials.
Arranging for the moving of desks and furniture.
Hanging of pictures and white boards etc.
Oversee operational projects.
Logging of calls and overseeing contractors when they are on site for any repairs and maintenance requirements.
Qualifications and Education Requirements
Degree/Diploma in IT
ITIL foundation
Industry qualifications MCSE, CCNA
Preferred Skills:
Critical thinking
Organization skills
Diplomacy, patience and discipline
Customer service
Solutions focused
Systems, processes & configuration
Can do approach
Numeric acumen
Technically minded
Problem Solving
People management
The ability to operate independently without direct supervision.
The ability to accept responsibility and be accountable for tasks assigned and is willing to accept additional responsibilities.
Customer service skills requiring a responsive, proactive and friendly disposition with a strong sense of urgency and on-going feedback and communication.
Confident and assertive personality.
Valid driver’s license required
Own Transportation is Vital
Please note You will be vetted and your MIE checked if you apply
