The Claims Negotiator contributes to the organisational goals by processing (from registration through to settlement) and validating insureds (& Third parties) claims within reasonable time frames to meet the insureds needs and requirements. Results orientated and thrive within a high pressure dynamic environment. A strategic thinker who follows a decisive and proactive approach. A team player that is committed to acting with integrity, responsibility, and accountability.Salary negotiable for correct candidate depending on experience and knowledge.Minimum Job Requirements;Admitted attorneyLLBAt least 2 years post admission experience in contracts law and/or litigationPrepared to study towards insurance qualificationMust do Regulatory Representatives examEngineering/Insurance industry knowledge is an advantageExperience in Professional Indemnity and Liability claimsBilingualEfficient in word, excel and outlookGood communicator (verbal & written)Must be a problem solver (able to assimilate large amounts of information and apply policy wording)Skills/Requirements:The Claims Negotiator must take ownership of claims allocated to him/her and must drive the matter to finality without undue delays, whilst considering all the informationLegal/construction expertiseUnderstanding policy documents (and consulting on intention where necessary)Drafting legally correct correspondence & documentsQuality control of claims documentationReporting on claimsNegotiating claims on merit and quantumRisk ManagementLiaising with specialists/Underwriters and using information gained to finalise claimsProblem solvingDecision making for discussion with managementCustomer serviceInnovationUnderstand applicable legislationAttentive to detailNeed to be able to do extensive researchKey Responsibilities:OperationalSound knowledge of claims principles in industry including Claims administrationActively manage and oversee start to end of claims.Contribute to the growth and profitability of the Company by providing excellent service and maintaining relationshipsManage and organize day to day operations by establishing priorities to ensure registering, handling and settling of claims on Companys delegated authority and at the same time maintain the standards of the claims departmentControlling of registers, compliance with SLAs, diary management, quantum, recoveries, salvage and secure proper claims maintenance.Assess the claims internallyEnsure all technical aspects for claims settlement are adhered toNegotiate settlement of the claims with all relevant stakeholdersDaily diary files to be extracted and dealt with e.g. letters of demand, final notices reminders and follow up assessors reportsProcessing payments on systemRegistering claims with the reinsurers/co insurers companies. o Facultative reinsurance & co-insurance recoveriesMonitor and periodically review estimates o Appointment of investigators, assessors, loss adjusters and other experts if necessaryNegotiate discounts to reduce costs with repairers, service providers and partners, without compromising quality or harming client retention initiativesAttend to Third party claims in terms of Third Party Liability policiesSigning off Third Party releases and Cessions.Third Party recoveries.Relationship Management o Liaising in a professional manner with brokers and other insurers in respect of claims aspectsFollowing up on regular intervals and provide constructive feedback to brokers and managementRespond to queries within 24 hours o Liaising with attorneys, giving instruction to attorneys to act on Insurers behalf;Work with different people internally and externally to improve service, efficiency, and improve presentation of information.Procure service providers and partners, negotiate costs.Actively build, improve and maintain relationships with all stakeholders, i.e. internally and externally. Meet with brokers, service providers, partners and other divisions to ensure challenges they may face are addressed
