Job Details
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experiencedUI/ UX Designerto join ourSA Technology Designteam at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for more than 150 years, and now spans 18 countries across the African continent.
Job Purpose
A Product Designer (UI/UX designer)’s job is to design seamless and cohesive digital product user experiences through sophisticated user interfaces that contribute to the positive customer experience of current and prospective customers of Standard Bank Group (SBG).
They are responsible for defining the user problem, conceptualising the solution and seeing it implemented right through to production and go live. Furthermore they are required to provide guidance and support to various areas of the enterprise that are responsible for the adoption and use of the solution created.
Key Responsibilities/Accountabilities
- Understand and define problem statement and product vision, based on the business requirement and the user needs. Identify and act on opportunities to help improve SBG’s business and service experience.
- Assist in developing the project roadmaps, in collaboration with product/feature team members, in order to create an intuitive, cohesive and seamless user experience.
- Establish clear creative briefs for projects, together with internal customers to fully understand the business requirements and guide projects in a suitable direction. Work with design partners, by analysing business and customers, in order to understand the needs and characteristics of target customers.
- Utilise various user design and research methods to understand and empathise with the customer’s motivations, friction points and decision-making processes. Define and enable success criteria for the work and audience and ensure that verifiable data is available to prove the success of the design.
- Maintain a detailed understanding of the customer experience in order to design a cohesive experience across user tasks and activities across the journey. Negotiate design decisions between design, technical and business stakeholders, presenting work and relevant reports in order to address customer needs and track success metrics.
- Produce information architecture, site structures and maps, user journeys, interaction flows and wireframes in line with user requirements and business goals, while considering technical constraints. Design concepts, user interface sketches, schematics and information architecture working closely with feature analysts and developers in order to create a platform for innovative solutions.
- Identify best practice through research and development and case studies to ensure that designs and solutions are aligned to industry standards and trends. Build and iterate high quality prototypes, drawing feedback from user testing to create the ideal user experience within specified guidelines and deadline.
- Create design artefacts that address the defined problem, working with the product team to develop a platform which provides solutions suitable to respond to the problem. Conceptualise user interfaces and explore design options for the digital executions. Assess and optimise the performance of new and existing features by conducting or participating in usability testing and interpreting analytics data to track the success of these features.
- Manage design sprints and translate UI designs into fully functional interfaces, working with the developers, engineers and feature analysts, to maintain the quality of the design.
- Create and provide documentation to assist with marketing and support activities related to adoption of the product/feature.
- Foster effective teamwork, collaboration between design team members, internal and external stakeholders to ensure individuals perform optimally in achieving team objectives. Guide, coach and mentor junior designers and others with informal reporting relationships to foster excellence.
Preferred Qualification and Experience
Qualifications:
- Higher Certificate in Information Technology
- Higher Certificate in Design Studies
- Any certificate or short course in digital design, multimedia, graphic design, common prototyping software and related topics would be advantageous
Experience:
- 3+ years experience in either User Experience (UX) or User Interface (UI) focusing on digital products, with at least 1 year in product design (end-to-end UX and UI).
Knowledge/Technical Skills/Expertise
- User Experience Qualitative research
- User Experience requirements gathering
- User Interface Design
- Visual Design
- User Experience Content Writing
- User Experience Prototyping
- User Experience Information Architecture
- Service Design
