Training Coordinator Fidelity Cash Solutions – CashMaster, Waltloo The overall purpose of this position is to coordinate, schedule, and plan training and developmental interventions as per the operational functioning of this business. Responsibilities included: compliance with best practices, quality assurance standards, and Industry requirements according to impacting legislation, training policies, or related standing operating procedures.
Minimum Requirements: Relevant degree3 to 5 years experience in a similar positionMicrosoft Windows and Microsoft Office PackagesPSIRA Grades E-A advantageousTraining or Skills Development experience for all employee categories.Must be able to compile a Project PlanGood reporting skills.Key Performance Areas: (not totally inclusive): Conduct training needs analysis and coordinate all relevant information.Identify and assess training providers and their products to assist with training needs.Assist in developing and Implement FCM training strategy.Engage with senior management and ability to compile reports on training progress, status, and feedback.Assess the effectiveness of training programs through feedback surveys, evaluations, and analysis of performance improvements.Develop or source training content, including presentations, handouts, videos, and interactive activities.Interrogate sourced training content for suitability for different employee categories.Perform administrative tasks related to training, such as scheduling, communication with participants, and handling inquiries.Coach and guide employees on the training programmes.Communicate training progress on the programmes and resolve any issues.Compile, coordinate, and manage project plans.Compliance with legislative and Quality Assurance guidelines that include but are not limited to: SASSETA / PSIRA / NKP/ SAPS / DoL / PFTC/ CAA / QCTO etc.
Knowledge and Skills: Report writing skillsGood administration and record-keeping skillsPlanning and time management skillsPresentation skillsAssertiveness skillsOther personality attributes: Problem SolvingGood RelationsIndependent thinkerTeam orientatedAttention to detail and accuracyCustomer orientatedCore Competencies: Self-developmentCommunication skillsCustomer focusTeam workWe reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team. Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 5 working days from the closing date, please regard your application as unsuccessful. E and OE
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