Main Purpose Designing and implementing the Commercial Learning and Development (L&D) strategy. As a business partner to the Sales department, the Training Ops Manager aligns the L&D strategy with the overall business strategy. Managing the profitability of the company's commercial training portfolio, overseeing project management of commercial training initiatives, training content development, and the administrative aspects of the department. Responsibilities Manage the profitability and sustainable growth of the company's commercial training portfolio. Curate training programs for the Training Department, including ETQA programs (MICT SETA/discretionary) and Cloud professional programs. Ensure that all commercial training content is up to date, relevant, and complies with relevant regulatory requirements. Manage the training budget and resources, including trainers, materials, and equipment. Develop and maintain relationships with OEM account managers, ensuring the company maintains accreditation and status. Ensure training programs and materials meet the OEM's standards, and trainers are certified and authorized to provide training on the OEM's products or services. Take a leading role in implementing the commercial L&D strategy, ensuring delivery and content alignment with the business strategy. Proactively develop associates' commercial competencies and position the business for future success. Research and identify new business opportunities for the Training Department, including new markets, growth areas, trends, customers, partnerships, and products/services. Stay abreast of trends and changes in the business world, particularly within the ICT sector and the training arena. Possess knowledge of contract/proposal drafting. Identify new commercial training opportunities, develop proposals, and plans to secure new business. Ensure the internal Learning Management System (LMS) is user-friendly, efficient, and effective in maintaining training data and records. Ensure its capabilities meet client requirements. Manage the development of training materials and resources, working closely with subject matter experts and trainers. Ensure company compliance with SETA requirements for accreditation and that training programs meet the necessary standards. Provide expertise to the business in coaching and mentoring, self-development, best practice sharing, blended learning, and buddying. Develop, maintain, and grow relationships with commercial training client accounts. Evaluate the effectiveness of training programs using metrics and feedback from participants and stakeholders. Manage and support the training team. Develop and implement policies and procedures related to commercial training and development. Participate in the development and implementation of learning technologies, including learning management systems and e-learning platforms. Keep the sales team up to date on training portfolios. Provide technical support to clients and participants regarding training and development Infrastructure Requirements Laptop and mouse Open office set up Rotating telephone Telephone application Qualification Requirements Grade 12 Bachelor's degree in a relevant field such as Education, Business Administration, or a related discipline. Certification or training in instructional design, adult learning, or related areas is preferred but not mandatory Work Experience A minimum of 5 years of experience in training and development in the ICT consulting industry. At least 1 years of experience in a management or supervisory role Software Application Requirement Microsoft Dynamics Microsoft suite
