Support Specialist (Open Journals Systems)

RESPONSIBILITIES:UI Design and Development: Collaborate with stakeholders to design and implement data-driven, intuitive, and responsive user interfaces using HTML, CSS, and JavaScript.Plugin Development: Recognise the need for new plugins, design, and implement them while ensuring existing plugins are up-to-date and compatible.Technical Support: Act as the first point of contact for technical queries, offering immediate assistance to journal editors, authors, and reviewers.System Maintenance: Monitor the health metrics of the OJS platform, ensuring it is secure, up-to-date, and performing optimally.User Training and Documentation: Produce and update technical documentation and conduct training sessions to educate users and internal teams about new features and functionalities.Data Analytics: Monitor and analyse user behaviour and key performance indicators to inform design improvements and customer satisfaction efforts.Security and Compliance: Implement security measures to safeguard sensitive information and ensure compliance with relevant data protection laws and open-access standards. REQUIREMENTS:A diploma or associate degree in Computer Science, Information Technology, or a related field with relevant work experience, or a Bachelor's degree in a similar field.Proficiency in Open Journals Systems and web-based applications troubleshooting.Familiarity with HTML, CSS, JavaScript, and SQL.Experience in API integrations and version control systems like Git.Capability to produce clear technical and user documentation.Strong organisational, conflict-resolution, and data analytics skills.Professional use of English; proficiency in additional languages is an advantage.
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