CompanyTelesure Investment HoldingsReference #SLCC0807Published08/07/2021Contract TypePermanentSalaryMarket RelatedLocationFourways, Gauteng, South AfricaIntroductionTelesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes short term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. Our origins date back to 1 June 1985, and we have since grown into a group of subsidiaries that includes some of South Africa’s most loved and recognisable brands. We exist to continuously find
better ways to give people peace of mind, whether it is to protect what they own,
their loved ones or their greater ambitions and life plans. We bring customer focused innovation and service excellence to the financial services industry. We’re an undivided team who believe in leading through technology and pushing past their limits. TIH is owned by BHL (SA) Holdings Limited. BHL has a vast global footprint.Job FunctionsCall CentreIndustriesFinancial Services,InsuranceSpecificationThe Specialist Liability Claims Consultant is required to administer third party
claims against clients, and thoroughly investigate quantum and merits.
Data Collection & Analysis
Collate and analyze data using pre-set tools, methods and formats to investigate claims. Involves working independently. Ensure all data is captured and assessed fully and accurately.
Administration
Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SOP's. Ensure cost saving for business through effective settlement of third party claim.
Customer Service
Carry out a range of customer service activities, including handling customer cases and enquiries that are more complex or outside the norm. Ensure regular feedback is given to clients and third parties.
Work Scheduling
Organize own work schedule in order to get the job done, coordinating with support services and completed work within SOP.
Correspondence
Prepare tailored correspondence to third party claimants and stakeholders. Maintain and improve client relationships. Build effective working relationships with third parties (incl. insurance companies) and Attorneys. Build and maintain
effective working relationships within TIH (Claims, Assessing, Policy Services and Legal Department).
Document Management
Create, organize and maintain files containing the correspondence relating to policies and matters.
Document Preparation
Prepare and manage claim documentation for customers.
Personal Capability Building
Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Ensure up-to-date knowledge of company products, systems and procedures.
Operational Compliance
Develop knowledge and understanding of the organization's policies and
procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure. Ensure fast, efficient
and fair settlement procedures are followed. Assure all work meets technical / operations standards for qualityRequirementsEducation
Grade 12/ SAQA Accredited Equivalent (Essential); RE Qualification (Essential); STI Qualification (Advantageous); LLB/Legal Certificate (Advantageous)
General Experience
5 or more years' Claims Experience (Essential); 3 or more years’ experience in experience in insurance / financial / legal environment (Essential); 3 or more years Public Liability claims experience (Essential); Experience in call centre
environment (Advantageous); Law of Delict understanding and experience (Advantageous)
*SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verifiedJob Closing Date15/07/2021Share on
