Service Advisor (With Automotive / Dealership / Commercial Industry Exp Req.)

NEW EMPLOYMENT AVAILABLE Title: Service Advisor (with Automotive / Dealership / Commercial Industry exp req.) Area: Middelburg Industry: Truck & Commercial Dealership Ref No.: TRG 2091 Salary: Market related TCTC available/negotiable Start Date: As soon as possible An opportunity for an experienced SERVICE ADVISOR is required for permanent employment based in Middelburg. DUTIES & RESPONSIBILITIES: Represent the dealership at reception, welcome customers, book in units for repairs/servicing. Answer questions about service outcomes, schedule, and book appointments, facilitate units and customer drop-offs and pick-ups. Assist with parts sourcing, and pricing and create quotes for customers approval. Provide customers with feedback and information regarding the progress of unit repairs. Establish and maintain good working relationships with fleet customers, to encourage repeat and referral business. Complaints handling to resolution. Any other related duties as required by the Managing Director and Workshop Manager when required. Greet customers and offer excellent customer service. Maintain customer records and enter data into dealership system. EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS: Min of 3 years experience as a Service Advisor with a strong administration capability and expertise with a reputable Dealership / Vehicle / Truck or Commercial brand Strong knowledge of administrative processes and systems (workshop management system) Experience with corporate dealerships / and volume brands Track record of reaching targets Exceptional customer service capabilities Excellent administrative abilities Grade 12 Matric + Driver''s license Computer literate / Pastel / Excel / Kerridge / Pinnacle (adv) Customer friendly and service orientated. Able to work in a highly pressurised environment. Must have attention to detail. Contactable references Position based in Middelburg. (external applicants reason for relocation required?) #TheRecruitmentGuy #Middelburg #ServiceAdvisor #ServiceDepartment #Dealership #Mpumalanga #Truck #Commercial #Pinnacle #CSI APPLICATION INSTRUCTIONS We will ONLY consider applications from suitably experienced candidates that meet the requirements of this vacancy.