Senior Customer Experience Analyst

Exciting opportunity for a Senior Customer Experience Analyst to join our client. In this role you will be required to travel as you will be handling projects across the globe.
Duties will include: Collaborating with stakeholders to develop best-in-class sampling, surveys, dashboards, and closed loop programsPresenting customer feedback and analysis regularly to senior executives to drive targeted improvements across the journeyAnalysing disparate customer feedback sources to present comprehensive views of CXEngaging with internal partners to understand business strategy, questions, and goals.Bringing structure to business requests, translating requirements into an analytical project approach, and lead projects through completionEstablishing CX metrics and targetsAcquiring and compiling structured and unstructured data and verifying for quality and accuracyPerforming analyses of historical data to surface trends and insights using advanced analytical methodsPreparing and delivering visualizations and internal presentations that translate analytic insights into tangible, actionable solutions for business partners to implementDeveloping, owning, and managing recurring analytics or reporting processesProviding recommendations on proper survey design and research methodology across multiple channels (e.g., email-to-web).Teaching and sharing best practices.Required: Degree in Marketing, Business, Statistics, Analytics, or equivalent work experience5 to 7 years' data analytics experience drawing customer experience (CX) insights, preferably supporting a SaaS company within the cable, DBS, and/or telecommunications marketFamiliarity with survey scripting and data reporting platforms (e.g., Qualtrics, Medallia, Capterra, etc.) is desired
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