We are looking for an experienced IT support person. The applicant must have solid desktop and server support knowledge. 365 cloud experience an advantage. This will be for both onsite and remote working roles. Onsite client visits will be required.MatricA technical qualification such as A+ or N+ is a requirement, additional certification an advantage.ROLES AND RESPONSIBILITIES:Always provide professional, efficient and effective support to clients and staff.Proactively monitor and report network and system outages.Troubleshoot, diagnose, and resolve most Microsoft technologies support queries as well as other third-party faults.Coordinating with external and 3rd party suppliers/providers to resolve any issues.Logging of all customer queries with their resolution in the support ticketing system.Identifying, fault reporting trends with customer queries and escalating to Support Team Lead and/or senior support for recommendations on a resolution.Prioritizing and managing open and pending tickets effectively.Establishing a good working relationship with clientsAdhere to policies, processes, and procedures.Respond to clients and responding to tickets logged within timely manner, adhering to timeframes establish by the SLA's.Own and drive ticket resolution for all assigned tickets including information gathering, troubleshooting, feedback, and updates to customers.DESIRED SKILLS:Excellent analytical and problem-solving skills.Excellent telephone etiquette.Excellent general communication skills (both written and verbal).Good working knowledge of Office365 applications as well as Office 365 Administration.Good working knowledge of Hyper-V.Knowledge of SharePoint functionality.Knowledge of VoIP and 3CXExperience working with networks, both LAN and WAN an advantage.Experience in 3rd party provider management and escalation.Patient, independent, self-motivated and quick learning skills.Must have own reliable transport and a valid driver's license.Must be a South African Citizen.EXPERIENCE:Must have demonstrable depth of understanding in computing technologies including operating systems, application-based systems, VoIP and networking. CCTV and 3CX an advantage.Minimum 4 – 5 years experience within a server support environment.Network troubleshootingFault managementCommunications with the clientMonitoring and logging calls and managementService Level Agreement ManagementJob Type: Full-timeImmediate availability an advantageJob Type: Full-timePay: R15000,00 - R18000,00 per month#J-18808-Ljbffr
