Legal Entity: Bosch Thermotechnology Ltd.Company DescriptionWe're the nation's favourite heating brand, here to warm up people's homes, lives, and futures.
First thing's first, we're flying the flag for a more responsible age of heating in the UK, looking after both people and the planet. The world needs more green technologies and we're right in the thick of it, with our brand-new heat pumps and hybrid heating systems.
But it's not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.
And as an organisation of more than 1,800 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we're no strangers to rolling our sleeves up, getting stuck in, and helping out.
If that sounds like something you'd like to be a part of, we'd love to meet you.
Come and work #LikeABosch at Worcester Bosch
Job DescriptionWe are excited to offer you the opportunity to join our International Qualification Experience team as an IT Support Graduate!
The International Qualification Experience team is responsible for developing global training strategies aligned with company goals, analysing customer needs and implementing innovative eLearning concepts. They manage KPIs, coordinate cross-functional teams and ensure the learning management system meets organisational needs, while staying updated on industry trends.
The Graduate IT Support role will provide first and second level support to internal and external users of our learning management system. Users of our learning management system include administrators, technical trainers as well as customers.
The successful candidate will actively listen and provide assistance to resolve any technical issues or problems. This role will also contribute to the day-to-day operations relating to services and integrated solutions, while playing a key role in building a positive image for the learning management system.
In this role, you will be responsible for:
1. Providing first and second level support for customer problems, including troubleshooting and resolving technical challenges.
2. Recommending system modifications or improvements to enhance user experience.
3. Collaborating with external providers, internal departments and teams to restore service, while identifying as well as resolving system and user problems.
4. Simulating or recreating user experiences to effectively troubleshoot and resolve operating difficulties.
5. Providing consulting and expertise, while specifying and documenting practical use cases.
Interested? Upload your CV today!
QualificationsOur ideal candidate must have:
- A university undergraduate degree preferably in Computer Engineering, Information Systems Management, or related fields.
- Proven skills and knowledge in relevant technical concepts, principles, as well as practices within web development, web design, web analytics and database management.
- 1-2 years of experience in a similar role with helpdesk / incident management / support roles. Particular experience with LMS, LXP or other digital learning environments is an asset.
- Very good command of English language, both oral and written. Good command of German language will be a preference.
Our ideal candidate should have:
- Familiarity with technology service management: Familiarity with the provision of technology-based services and the ability to support organisational needs.
- Problem/issue management skills: Basic understanding of problem/issue management principles and the ability to assist in managing the life cycle of problems that occur or could occur during service delivery.
- Communication skills: Demonstrating effective communication skills, both written and verbal. To clearly express and exchange information, ideas and thoughts professionally.
- Collaboration skills: Showing willingness to work with clients, stakeholders, as well as team members to achieve common goals and deliver quality support.
- Ability to adapt: Displays the ability to adapt to new situations, technologies and challenges in a fast-paced environment.
- A learning mindset: A strong desire to learn and develop new skills, as well as knowledge in the field of IT support. Willingness to learn and develop technical skills further.
- Problem-solving skills: Proactively exhibiting problem-solving approach to analyse and resolve technical issues, seeking guidance when needed.
- Teamwork skills: Working well within a team, actively contributing and supporting team members to achieve shared objectives.
- Time management skills: Ability to prioritise tasks and manage time effectively to meet deadlines and deliver quality support.
Additional InformationWorking Hours: 39 hours a week; Mon – Thurs08.00 - 17.00 and Fri 08.00 - 16.00 with a 1-hour unpaid lunch break
Location: Worcester
Working with uscomes with the following benefits: 25days annual leave per year plus bank holidaysEligibility for our Company Performance Bonus (up to £1,500 gross per annum)Discounts on products from across the Bosch GroupAccess to further education through the apprentice levyEnhanced pension contributionsAccess to the Perkbox and My Benefits platforms giving access to discounts, group income protection and death in service benefitsSubsidised onsite café and canteenHealth & well being support including: over 200 trained mental health first aid champions, free of charge employee assistance programme and after 2 years' service you gain eligibility for funding up to £150 per annum to support your personal well beingAccess to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and eventsCycle to work scheme with discounts on push-bikes, e-bikes and accessories - depending on eligibility criteriaPolicy to support growing familiesAccess to self-service training platform containing over 200 Bosch approved programmesNetworking opportunities across Bosch UK including a mentoring programmeAnd more!Right To Work: please ensure you have valid Right To Work in the UK status for at least 2 years upon submitting an application. This is a 2-year fixed term role.
Deadline for Applications: Tuesday 30 April 2024 - please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.
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