Sales Consultant - Bathroom

Purpose of the Role
Consult with the customer with the purpose of understanding their needs.
Propose the right product and service according to customer requirements, including quality, convenience and price. Explain how products work and what services are available for the customer.
Ensure high levels of customer satisfaction through excellent sales service.
Key Responsibility
Apply appropriate sales process to build customer relationships and meet sales target
Ensure high level of customer satisfaction through excellent sales service
Engage customers to understand their needs and guide them in their choice
Provide appropriate solutions through products and services
Identify new business opportunities through understanding market trends
Follow up on sales leads
Liaise with Department Manager and merchandisers on products that are preferred by customers
Maintain outstanding store condition i.e. layout, cleanness, prices, product availability, visual merchandising standards
Participate in the department commercial action plan
Assist a customer on total project, before, during, and after sales.
Propose a personalized solution, including products and different services (delivery, installation, etc…).
Autonomous
Assist with the sales process by maintaining a fully stocked store

Requirements
Grade 12 or NQF 4 equivalent
Proven experience as a sales consultant
Extensive product knowledge in Bathroom
Passion to serve
Friendly, helpful, confident and engaging personality
Problem solving skills
Understanding of pricing methodologies
Exceptional customer services
Proficiency in English
Curious and assumes initiative
Relationship management
Hardworking and lives by example
Ability to deal with a customer portfolio at each step of the sales process (before, during, after)
Ability to use different channels to realize sales (emails, WhatsApp, phone…)
Ability to multi-task