Regional Helpdesk Agent (Medical Aid)

Pretoria - Engage with clients in an effective, efficient and client centric manner in order to resolve and respond to enquiries timeously.

Experience and Qualifications:

Matric or Grade 12 qualification.
1-2 years client/member support.
1-2 years’ experience in the medical aid industry.
MS Office Proficiency.
A National Diploma in Public Relations, Client Service or Marketing will be an added advantage.
Ability to work after hours.

Responsibilities and work output:
Continuing awareness programmes with members and potential members.
Extensive involvement in activities that will ensure member growth.
Establishing professional relationship with the key stakeholders.
Ensuring accurate recordings of interactions for analyzing and drafting reports.
Maintaining strict control of stock and promotional items.

Competencies Required:
Ability to work under pressure while being client centric at all times.
Assertive with good Communication skills and the ability to access and use information.
Ability to be creative, Innovative and a problem solver with a collaboration and inclusiveness.
Self-management and results driven behavior with attention to details and high level of accuracy.
Face-to-Face client interaction.
Ability to handle complaints.