Receptionist - East London

POSITION: Receptionist

Job Description:
Delegating walk in/phone in clients to correct department
Switchboard
Receiving calls and transferring to the correct person
Taking message is staff not available to take call
Correspondence
Receiving incoming faxes – giving through to the correct person
Purchasing
Ordering stationery from HO, i.e. contract book etc
Stationery requisitions i.e. pens, paper etc locally
General grocery requisitions i.e. coffee, tea, sugar and milk
Any other purchases as requested from time to time:Obtaining quotation from supplier
Creating/requesting requisition
Obtaining PO from Procurement (HO)
Placing order with the supplier
Combine supplier invoice and PO after receiving and checking the goods
Handing over to person receipting in the branch (Supervisor)

Filing:
Preparing the individual file
Placing the relevant documentation in the file
File alphabetically according to the Debtor Code

Finance:
Banking
Daily banking
Posting the banking on the Q-Drive

Other:
Adhoc responsibilities

Sales:
Receiving leads (phone calls/walk in clients)
Completing paperwork regarding leads (manual method)
Capturing leads on Listener (same day)
Capturing leads on Rep/Consultant individual pages – Q-drive
Capturing leads on Sales Managers page – Q-drive
Communicating lead-info to sales consultants via Listener / 1 SMS and 2 E-mail
Drawing previous days leads from Listener / dividing between consultants and following normal lead process
Daily reporting – Sales Activity Report at 16h00 to all the relevant staff
Wednesday morning – send reminders to all consultants to update feedback on their individual pages on Q-drive
Thursday mornings – action consultant instructions on Listener (i.e. close leads etc)
Tuesday and Friday mornings – update self-generated leads
Assisting with Telesales

Client queries:
Assisting walk-in clients with queries and liaising with HO (Sales)

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.