Order Fulfillment Manager

This position will report to the Head of Order Fulfilment. Your responsibilities will include: Manage deliveries from dispatch to customer and back across all contracted couriers (inbound and outbound):Last Mile deliveries to customersTime in status exception managementClaimsQueries and Complaints Constantly review existing processes to ensure that they are streamlined and scalable Establish daily, weekly and monthly performance measures Identify continuous improvement initiatives that will drive improved performance results Manage team upwards of 10 people Assembling and analysing daily data in order to manage the experience to the customer Researching how solutions are being implemented locally and internationally Using online tools and resources as well as identifying and engaging other information sources Facilitate system integration with couriers and manage call back compliance of couriers Manage and measure all operations in terms of:Quality – Drive overall In FullDelivery – Drive overall delivery on promise to 98%Cost – Drive down cost of delivery Manage volume flow through contracted branches / couriers Manage team 7 days a week Work closely with Call Centre and Dispatch to ensure smooth handovers and clear communication with customers Manage all complaints and report on them Exception reporting Attributes: Strong problem evaluation and solution Good leadership and team development Logistics supply chain design and development expertise/tools and techniques Ability to interpret complex operational environment and implement leading edge, high performance management methodologies Ability to interview and interact professionally with internal and external people Qualifications & Experience: Degree in Logistics/Operations Management/ Supply Chain Management / Engineering or Business/Commerce Minimum 3 years’ experience in management role in operations Sound operational background in dealing with 3pl networks Experience of managing customers at a senior level Succession planning and development of key managers Company Description Our client is currently recruiting for a highly skilled and talented Order Fulfillment Manager for their team based in the CBD Foreshore area. The ideal candidate must have completed a degree in Operations, Supply Chain, Business/Commerce or Logistics. The candidate must have a minimum of 3 years working experience in the Retail industry.