Description Responsibilities will include the following:of instructionsof instructionsand maintaining client informationdeposit matchingon client / investor queriesof instructionsIndexing and Quality Control:To triage and ensure that instructions are dealt with appropriately within the turnaround times and cut-offs as per the service level agreement (SLA)To ensure all relevant information and or supporting documentation is received and attached to the instruction; to ensure the instruction is promptly finalised and legally compliant and in accordance to the business rulesTo ensure that all controls and queue monitoring are performedTo maintain a zero error rate.Capture:To accurately capture client instruction(s) on the systemEnsure SLA's are being met daily.Verification/ Authorise:To check / verify that the static information (client's personal information) and instructions have been accurately captured according to client instruction(s)Reports:To generate and check Health checks and exception reports and take appropriate actionTo investigate any errors and take full responsibility to rectify errorsTo report any risks to managementRelevant admin and cash management reporting.TestingTest new processes and system enhancements/implementations end to end when requiredExperience / Qualification required.MatricTertiary qualification / studying towards a tertiary qualification.Offshore administration experience preferableFinance reconciliation and cash management experience preferable.Work LocationHybrid work on UK / SA Time zone (GMT and then BST during daylight saving)About FNZFNZ is a global FinTech firm, transforming the way financial institutions serve their wealth management customers. We partner with banks, insurers and asset managers to help consumers better achieve their financial goals. The business has grown rapidly in recent years, as its institutional customers have used FNZ's platform to improve transparency, choice and drive down long-term costs for consumers of wealth management products across all segments: from mass-market workplace pensions to mass-affluent and high-net-worth clients.Today, FNZ is responsible for over £400 billion in assets under administration (AuA) held by around 5 million customers of some of the world's largest financial institutions, including Standard Aberdeen, Santander, Lloyds Bank, Vanguard, Generali, Barclays, Quilter, UOB, Aviva, Zurich, UBS, BNZ, Findex and FNZC. In total, FNZ partners with over 60 financial institutions across the UK, Europe, Australia, New Zealand and South-East Asia. The company has over 1,400 employees in the UK, Czech Republic, Shanghai, Singapore, Australia and New Zealand.
