National Soft Services Manager

Main Purpose / Objective of the Position:
To oversee the execution, analysis, management, control and reporting of soft services across the account, including negotiating terms withsuppliers, monitoring compliance, and managing risks.

Decision Making Authority:
• Management of services and supplier contracts
• Management of work orders through the CFMS
• Compliance to the OHS Act and other statutory requirements
• Decisions are based on knowledge of theory and systems
• Works within a specific prescribed policies and guidelines

Experience / Education:
• A minimum of 5 years' experience in soft services (cleaning and security) contracts management.
• A relevant degree in Facilities Management, or related, and Business Administration (advantageous).
• Experience in facilities / operations management.

Skills Required:
• Computer literacy (MS Office),
• Collaboration,
• Project Management,
• Strong attention to detail,
• Basic accounting principles, incl. budgeting,
• People management,
• Verbal and written communication skills,
• Negotiation skills,
• Conflict Resolution.

Knowledge Required:
• SLA contract management
• Project Management
• Business writing skills and reporting
• Financial / numeracy skills
• Call & query analysis
• Company structure and policies
• Occupational Health and Safety principles

Competencies Required:
• Customer & quality focus,
• Methodical,
• Teamwork and co-operation,
• Problem solving & decision making,
• Financial & business acumen,
• Communication,
• Tolerance for stress,
• Assertive.

Major Drivers of Work Volume:
• Contractual Obligations,
• Work Orders,
• Management complexity & intensity.

Interface / Relationships With: Internal: Key Account Manager, Operations Managers, Facilities Team, Internal Business Unit Heads
External: Client, Contractors, Landlord, Tenants
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