Senior It Operations Manager Western Cape

These jobs were popular with other job seekersSenior IT Operations and Advice Capabilities Manager | Cape Town, South AfricaOur client, an insurance firm in Cape Town is looking for a Senior IT Operations Manager to join their team. Duties & ResponsibilitiesManage and lead the IT professionals responsible for delivering IT support, operations services, and the Advice Management team Develop and maintain IT operations policies and procedures, including those related to incident and problem management, change management, and service level agreementsWork closely with other teams to ensure that IT systems are designed and implemented to meet business needs and objectives, including requirements gathering, planning, testing, and deploymentEnsure the availability, reliability, and performance of all IT systems and infrastructure, including servers, storage, networking, and applicationsDevelop and manage IT budgets, ensuring that spending is aligned with business priorities and objectivesIdentify and manage risks related to IT operations and support services, developing, and implementing appropriate mitigation strategiesDevelop and maintain relationships with vendors and third-party providers, ensuring that service level agreements are met, and that vendor performance is regularly reviewedProvide regular reporting on IT operations and support services, including performance metrics and KPI's to senior managementManage the BA's responsible for requirements gathering, solution design and testing for Advice Management toolsEnsure that Advice Management tools are kept aligned with business and legislative changesDesired Experience & QualificationCandidate must be based in Cape TownBachelor's degree in computer science or a related field, or equivalent work experienceBSC IT or IT Information Technology qualificationCertified in ITILAt least 8 years of experience in IT operations and support, with at least 5 years in a management or leadership roleExperience in financial services or a related industry Interested?If are interested in hearing more about this opportunity, please apply or send across your cv to Cathrina at ****** Auditing/Accounting HR Services, Recruitment & Selection These jobs were popular with other job seekers#J-18808-Ljbffr