Guest Relations Champion - Live-In

About the Job: The live-in Guest Relations Champion will be responsible for providing their guests with a warm welcome, taking care, hosting and assisting with the management of guests. Requirements: A minimum of 2 -5 years' front desk or front-of-house experience. A valid driver's license. Ability to speak, read and write English. Proven experience with welcoming and hosting guests. Familiarity with hospitality industry standards. Computer literacy. A customer-orientated, professional and outgoing attitude along with outstanding communication abilities. Excellent organisational and time management skills. A proven track record of being able to work in a team. Flexibility and a willingness to work beyond scheduled hours when needed. An ability to identify areas in need of change/improvements to offer guests a memorable experience. Understanding of, and compliance with, company policies and regulations and communicating these clearly to the staff. Responsibilities: Welcoming guests in a friendly and professional way and serving as a primary point of contact. An excellent communicator who can stay positive when facing any challenging situation. Reliable and service-orientated. Excellent knowledge of spirits and wines and the service thereof. Excellent knowledge of the wine list and ability to make recommendations. The ability to anticipate the needs of parents when looking after children. Excellent knowledge of the menu for kids and the service thereof. Hosting drinks and meals. Anticipating guest needs and expectations and building rapport with customers. Supporting service personnel with questions from guests and assisting the service staff if any issues arise. Acting as a link between guests and management. Attending meetings with management to discuss problems and strategies for improvement. Understanding safety and emergency procedures. Salary: R12,000 gross Accomodation included