Dms Consultant

We are looking to fill the role of senior DMS Consultant within the DMS department. You will work within the DMS Team to ensure that support tickets are handled in accordance with the SOP.
Skills
Afrikaans is beneficialExcellent written and verbal communication skillsKnowledge of the motor industry beneficialHigh level of attention to detailTeam playerExcellent telephonic skills and etiquetteDuties & ResponsibilitiesAnswer incoming calls and emails promptly and professionally, addressing customer inquiries, concerns, and requests.Provide accurate and relevant information about our products/services and assist customers in making informed decisions.Handle customer complaints with empathy and professionalism, aiming to find swift and satisfactory solutions.Input and update customer information accurately in the database.Follow guidelines to ensure consistent and effective customer interactions.Collaborate with team members and supervisors to resolve complex issues and escalate matters when necessary.Meet or exceed individual and team performance targets.Stay up-to-date with company products, services, and policies to provide accurate information to customers.Continuously improve your product knowledge and customer service skills through training and professional development opportunities.Quality responses and positive relationship colleagues.#J-18808-Ljbffr