Job Description - Director Program Management (2008662) Job Description Director Program Management - ( 2008662 ) Description We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. Located in Sacramento, CA, theProgram Director leads the successful delivery and fulfillment of assignedprogram(s) and/or custom products to Pearson customers adhering to theprinciples of the Project Management Institute’s (PMI) Project Management Bodyof Knowledge (PMBOK). Typically, a Program Director will have theresponsibilities of multiple assessment programs or a very large complexprogram. This includes the coordinated management of multiple related projects,and in many cases, ongoing operations which are directed toward a commonobjective. They are also responsible for managing program staff activities, whosupport delivery of the program(s). The Program Director is accountable formeeting the cost, quality, and schedule expectations of the program(s) andachieving outstanding customer satisfaction. This position reports to thePortfolio Vice President in School Assessment. Duties and Responsibilities : Customer RelationshipManagement · Establish and maintain positiveand productive relationships with internal resources and external customers. Beresponsive and timely in responding to questions, concerns and requests · Serve as primary customer contactand responsible for outstanding customer satisfaction. Use customer engagementmodel to bring experts to the table. · Regularly engage customer tounderstand their assessment program vision or needs and identify ways Pearsoncan support their success Program Management · Direct the Program DeliveryTeam(s) for completion of the project management plan, requirements documentation,risk management plan, project schedule, communication plan, staffing plan,procurement plan and other documentation required to effectively manage programdeliverables · Assign individualresponsibilities of core team. Provide leadership, including the ability tomanage, train, develop and motivate team members · Interface and leadcross-functional teams, along with Client Services, when dealing with escalatedissues and critical program-related events · Oversight of schedule developmentto ensure timely completion and final delivery of the contracted solution · Obtain costs and developingpricing estimates for scope changes using accepted Pearson practices · Prepare and present internal andexternal reports on program status, risks and other program related issues · Promote the development ofproject metrics and analyze metrics to monitor project performance · Develop and implement processimprovement initiatives in order to promote quality and cost reduction · Perform other duties as assigned· Business Development · Identify and lead business growthopportunities and scope increases for assigned program(s) People Management · Lead, mentor and grow programmanagement teams and individuals. · Act as a strong team player,embracing ownership, accountability and responsibility for the team’s work. Financial Management · Manage program financials to meetrevenue/margin plan, explaining trends and differences from original plan · Report on financial status andaccurately estimate/forecast program activities and budgets, and control costswhile maintaining quality · Create and manage strategicprogram plan and include tactical plans to drive strategy Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply. Qualifications ·Bachelor’s Degree required or commensurate experience. Master’s Degreepreferred. · PMP certification preferred ordemonstrate an understanding and application of Project Management Institute(PMI) principles · People management experience inthe areas of leadership, mentoring, professional development, performancemanagement, and team/relationship building with employees at all levels · Significant experience withcustomer service, program/project management, and business developmentpreferred · Excellent analytical, financial,strategic planning and execution skills. · Demonstrate ability to managemultiple, conflicting priorities · Outstanding verbal and writtencommunication skills, including listening, negotiation, facilitation and theability to develop and deliver presentations · Advanced knowledge of MicrosoftOffice applications, including Word, Outlook, Excel, Visio, PowerPoint, as wellas awareness of KeyedIn scheduling tool
