Multi-brand Education ManagerRESPONSIBLE FOR:The multi-brand education community & strategy for the Professional Products Division (Brands include: Kerastase, Redken, L'Oreal Professional, Matrix, Pureology, Mizani) Transforming the Education function in country Reinventing the function as a stylist-driven ecosystem powered by personalised stylist data at scale KEY STAKEHOLDERS:GM and MancomEducation communityBrand & Commercial teamsExternal stylists & customersExternal stakeholders of the professionKEY JOB ACCOUNTABILITES:Education Transformation:Defines the strategic directionand roadmap for this transformation in South Africa, ensuring stylists' needs are at the heart of a flexible O+O experience (Online + Offline)Change Management - Lead change initiatives by fostering a culture of adaptability and continuous improvement among staff and stakeholders. Address resistance to change and facilitate a smooth transition.Inspires and leads the internal and external educationcommunityin the digital and socialtransformation of the function (LSA implementation, upskilling, career paths….)Defines the right organizational structure (educators & freelancers)Strategises and optimisesour interactionswith stylists, to increase educationreach and amplify its impact, turning our education into a strong business / growth driver and engagement / advocacy driverIdentifies and scales-up the opportunities for return on investmentof education across the PPD brandsPropose, pilot and analyze relevant education indicatorsDriving the development and leading the upskilling of business acumen within our professional community and industry.Responsible for the School strategy, support and implementation planIn charge of Education P&L shiftTeam leadership and developmentMust have MS Excel Skills (Advanced) - Use data-driven insights to make informed decisions. (Budget Management - Develop and manage budgets related to educational transformation initiatives). Multi Brand:Generates multi-brand education content and co-ordinates brand contentManages academies (allocation, strategy) in a multi-brand approach Ensures consistent execution across brandsBe the spokesperson for issues concerning the professionAccess:Drives implementation of the Access platform as a strategic growth driver and prepares its transformation to a social selling platformLeads an editorial content strategy to deliver best-in-class digital content to engage and educate our stylist via the Access platformImplements a data tracking strategy, using Access and other tools, to provide stylists with personalised solutions and the business with data insights which generate salesMust have leadership, project management, educational expertise, and communication skills. Excellent in Strategic Planning - Develop and execute a comprehensive strategic plan for the educational transformation team.Management:Expert community Lead for Education Managers across brands+ years in people management - Ability to drive changes and improvements within the educational sphere. Establish systems for evaluating team performance, curriculum effectiveness, and teaching methods.Ability to collaborate with educators and curriculum designers to create and update educational programs and courses that are innovative, relevant, and effective.Ability to provide training and support for educators and teams.Leads and animates functionallyReports to GMSits on MancomTECHNICAL & PROFESSIONAL COMPETENCIES REQUIRED: Elevates customer experience & Service attitude – fosters empathy, knows customer profiles & transmits customer-centricityStrong experience in hairdressing & or beauty experience – Managing team of educators / BA's etc – with a training focus and upskilling passionKnowledge of brands' identities and value propositions & knows selective beauty universeAbility to strategize education to support PPD's overall strategy & go to marketDrives business through service & retail education – aligned to business priorities. Co-operates with ? internal & external stakeholders guaranteeing a consistent customer experience.Designs, transmits & empower – designs appropriate learning solutions for customer experience; delivers & transmits educational content; provides personalized follow-up & coaching; animates learning communities with passion.CollaborationAbility toinfluenceStrong customer service and communication skillsAnalytical & data management skillsAwareness of latest digital trendsUnderstanding of social media leversProven people leadership capability and experience necessaryL'ORÉAL COMPETENCIES Innovator Strategist People Developer Integrator Entrepreneur We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, colour, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability. We adhere to all local Labour Relations legislation. The company reserves the right to prioritise equity candidates. Puedes inscribirte en un máximo de tres ofertas en un período de días. No puedes retirar tu solicitud una vez enviada, así que asegúrate de elegir la posición que mejor se adapte a tus habilidades y aspiraciones.
