· Drives commercial value creation through adoption of all Risk solutions purchased by the customer to achieve revenue retention and customer engagement · Plays a key role in enhancing customer experience by leveraging a network of experts across Refinitiv and ensuring customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-users · Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them · Educate new customers on how to use our products with workflow specialization, content, and technologies in a manner that is tailored to their specific use-case · Monitor usage, health gauges, competitive landscape and any other relevant data to create a retention strategy · Find leads and connects with sales to work on growth opportunities · Bring in customer intelligence and feedback into Refinitiv CRM system · Ensures customers derive maximum value from their investment in Refinitiv services and solutions, utilize all licenses and collaborate with other Refinitiv stakeholder teams to ensure retention and growth · Build, maintain and leverage strong relationships with business decision makers and users within each account to influence adoption. Qualifications and Experience Required · French language required. · University degree or relevant work experience equivalent · Client Screening, PEP Classification, Sanctions and KYC Due Diligence in-depth knowledge desirable · Financial & Risk industry knowledge required – AML, Financial Crime market understanding including a) basic understanding b) knowledge of relevant c) strong understanding of customers' business model · Ability to map a customer’s business process to product capability · Strong ability to collaborate with internal operational and account management teams · Executive engagement skills with an ability to establish trusted advisor relationships with business decision makers · Experience facilitating customer meetings and presenting to an audience in a concise, inspirational and convincing manner · Strong problem-solving skills · Ability to adapt and thrive in a fast-paced environment and rapidly- changing market · Proactive and positive attitude that has a "whatever it takes" approach to increase customer satisfaction We care about benefits too. We support our colleagues’ wellbeing with inclusive benefits. So that's support for physical, financial, mental and environmental health, paid time off to volunteer, consumer discounts & savings and so much more. All of which are tailored to your needs and may vary by location. For more details talk to your recruiter. Our fast paced and supportive environment is only possible due to determined, autonomous problem solvers who love our high performance culture. And as a global business, Refinitiv relies on diversity of culture and thought to deliver on our goals. So we seek hardworking, qualified employees in all our operations around the world-regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Refinitiv is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. Refinitiv makes reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us to request an accommodation. A full list of our office locations and contact information can be found at: Refinitiv Office Locations . Be the breakthrough, activate your future and shape ours. Posted 8 Days Ago Full time R0023166 About Us Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change. With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and content—all supported by human expertise. At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward. HOW TO APPLY? If you want to apply for this job, please click the “Apply” button to the left. You will then be redirected to the sign-in page where you can enter your credentials or set up an account with us. Suggested Jobs Customer Success Specialist- Support Posted 8 Days Ago | ZAF-Cape Town-1st Floor, The Apex, More... Customer Success Specialist Posted 30+ Days Ago | ZAF-Johannesburg-138 West Stre, More...
