Customer Service Consultant

Customer Service Consultant
Denver, Johannesburg


Jonathan Ball Publishers (JBP), a leading South African publisher and agent for British and American books, is looking for a dynamic individual to take on the role of a Customer Service Consultant.
The incumbent will be based in Denver, Johannesburg.
Key Responsibilities for this position:
Answering all incoming calls as per standard operating procedures.Handling enquiries via telephone, fax or e-mail.Processing of telephonic orders.Processing of quotations.Following up on orders, both domestic and foreign.Liaising with other departments.Perform general administration duties.Relieving the Switchboard when necessary.Ensure required service level targets as stipulated in KPA are met or exceeded.Requirements/Experience:
Grade 12A minimum of two to three years' experience in a customer services environment.Bilingual.Excellent communication skills, both written and verbal.Good listening skills.The ability to foster good relations with customers.Strong interpersonal, organisational and administrative skills.Computer literacy is an essential requirement.Previous experience in Book master would also be advantageous.Previous experience in the Publishing industry would be advantageousTeam PlayerEfficient and deadline driven.Must be able to work under pressure.CLOSING DATE FOR APPLICATIONS: 22 APRIL 2024 Those who meet the requirements of the post and are interested in applying for this position may direct an application in the form of a comprehensive CV and covering letter to the following link: https://media24.simplify.hr/vacancy/nvylbs
Only short-listed candidates will be interviewed. Please note that if you have not heard from us within one month of your application, you should regard your application as unsuccessful.
Given our employment equity guidelines, preference will be given to suitable candidates from the designated groups.

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