Qualification/Experience
Grade 12 / Matric
Sales/marketing/ Accounting knowledge or experience
Advanced / Expert Computer literacy in MS Outlook, Word and Excel
+ - 3 Years experience in forklift / motor industry
Experience working on the Kerridge system
Maintaining and updating information on database
Code 8 driver''s licence
Responsibilities
Obtain all hour meter readings via email, telephone call, customer visits for verification of excess hours
Prepare quotations & obtain PO
Invoicing within 3 working days (ensuring that jobs are opened and closed as per company standards, accurate and timeous) & submitting to customers
Facilitating customer calls, complaints and queries; ensure it is followed through and communicate process / result to customers
Compile monthly report by analyzing profit and loss for the company
Extract Loss making contracts and EOT, identify high hour machines and review contracts and escalate to sales and rental.
Reporting on monthly excess hours billed per branch.
Ensuring that the team achieves predetermined targets
Excellent work ethic honest, reliable, hardworking, dedicated, takes pride in work carried out
Dedication to service excellence in every aspect of work carried out; strong focus on internal and external customer service
Ability to take customers through the excess hours process; must have the experience and skill to structure and present solutions at all levels in an organisation; ability to sell to senior decision makers with confidence and authority ability to manage an account on all levels
Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers
Ability to negotiate on a win-win basis in a spirit of co-operation and collaboration
Strong financial / numerical ability
Proven entrepreneurial skills (adding value by doing business smartly and efficiently) & development, communication and implementation of excess hours collection strategies
Strong decision-making skills & ability to use initiative and assume responsibility
Highly developed prioritising and multi-tasking skills; must be proactive with a strong sense of urgency; problem solving and decision-making skills; must be able to function effectively under pressure
Must be a team player with the ability to contribute to a positive team environment, to contribute to building common ownership of commitment to group goals, shared vision and problem-solving; must be committed to building relationships within all levels of our organisation
Ability to grasp and interpret goals and vision and to communicate it / implement strategies effectively with evident improvement
Excellent organizational / administrative / group dynamics facilitation and interpersonal skills, strong written and verbal communication skills ability to relate to and be accepted by people
Ability to adapt to and accept change, new ideas, new challenges
Proficient in MS Outlook, Word, Excel and PowerPoint
Providing scheduled (monthly, weekly and daily) and ad-hoc reports as might be requested by department manager and / or product support engineer / foreman
Resolve debtors queries on excess hours and follow through until resolved
General administrative duties (emailing, filing, reports, etc.)
