Our client is a trusted, independent, and loyal employer, offering career development in your chosen role is seeking for a Branch Manager located in Acornhoek to join their fast-growing team.
In this role you are responsible for all aspects of sales and business performance in your branch. You will be managing a team of staff who are striving to provide the best service in the industry to our customers. Key parts of your role will be promoting our products, conducting staff training and ensuring that high branch presentation standards are achieved.
Key responsibilities may include but are not limited to: Be responsible for managing a team including an Assistant manager, cashiers and a cleaner within a cash handling retail environmentBrief a branch team weekly on all sales initiatives, de-brief associated targets, task them with the relevant activity to ensure targets are met and manage said activity throughout each campaignDeliver the highest possible retail standards and excellent customer serviceDrive engagement with our customers through floor walkingBe responsible for the protection of your branch profitProvide induction, and on-going training and support, to your team to ensure the companies policies and standards, as set out in the compliance manual, are understood and adhered toBe a key point of contact for customers in your branch, answering questions in relation to betting and the companies products and minimizing any customer issuesUse your knowledge/interest in sport to create conversation with customers to ensure they have an excellent experience whilst using the companies servicesLead by example when engaging with customers to ensure they enjoy the companies betting experience and coach your branch team to do the same at all timesProcess customer bets ensuring information is entered correctly into the till systemsWork closely with your team to communicate and promote new companies products and marketing campaigns to increase sales for your branchCommunicate detailed information to your branch team as and when required to ensure they are aware of all sales campaigns and associated branch targets. Ensure you feedback to the branch team as to how the branch has performed and coach improvement where requiredEnsure team members are meeting expectations and standards of customer service, bet processing and cash handlingLiaise with the Area Manager to ensure the branch is correctly staffed and rosters are communicated to your teamEnsure effective management and guidance of staff breaks within your branchesCarry out any administrative duties in line with the requirements of your branchesEnsure your branch is presented to a high standard at all times, instructing the cleaner where necessaryWork to ensure we meet our social responsibilities including ensuring team members also adhere to the policies. Job Title Branch Manager Location Klerksdorp Working Hours 194 hours Reporting to Area ManagerFollow company processes to ensure high Health and Safety standards in your branchManage security measures in your branch and ensure that all team members are aware of procedures, and adhere to them at all timesManage the cash control and banking procedures for your branchLiaise with Studio team at Head Office in regards to trading limits and referencingExperience and Skills Diploma or Equivalent in Business Administration or FinancePrevious supervisor experience in a retail or customer service environmentExperience of working in the betting or gambling industryPrevious experience of cash handlingConfident communicator, able to enter into conversations with regulars and new customers.Ability to work under pressure, there are peak times for our branch depending on sporting seasonsAbility to lead and manage a teamMathematics is required as you will be working with numbers and oddsClear criminal recordSalary and working hours: Between the hours of 8am and 9pmWorking hours are flexible and will include evenings, weekends and public holidaysOffice Location:
Acornhoek
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202404
subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its' appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email ****** .
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