ROLE PURPOSE To provide administrative & office support within the Sales & Marketing Solutions department to the Bid Specialist, as well as reaching out to potential and existing clients over the telephone to offer our products and service offerings.
MAIN OUTPUTS Receipt of complete RFIs, RFQs & database registrations as requested by the Solutions departmentUpdate and maintain an accurate sales database of all received and submitted bids, pending, won or lostReceive and complete Request for Information, Request for Qualification and database registrations as requested by various key stakeholders, in Sales, Key Accounts and Operations.Provide the Bid Specialist / Solutions team with a full range of administrative support to assist with the sales success of the company.Ensure all sales and administration related business processes are documented and updated regularlyEffective supplier/customer relationship both internal and externalCo-ordinate meetings within the Sales & Marketing Solutions department, as / when requestedAssisting in resolving customer complaints/disputesReach out to existing and potential customers to present our product and service offeringPresent products or services over the phone as well as deal with complaints and doubtsDirect prospects and lead to the Sales & Marketing Tender TeamEnsures understanding of our products and service offeringsMaintain an update Solutions Pipeline and follow-up with the customer on the progress of all bids submitted
QUALIFICATIONS AND SKILLS The Applicant must meet the following requirements: National Diploma / National Certificate in Sales & Marketing / Office AdministrationMatric (Senior Certificate)Valid Driver's License1-3 years relevant experience conducting administrative duties within Sales & MarketingOffice Administration & Customer ServiceMS Word, MS Excel & MS Outlook
FUNDAMENTAL COMPETENCIES Result OrientedAttentive To DetailStress TolerantGood Written CommunicationCustomer/Client FocusedAbility To Dealing With AmbiguityInteractive ReasoningPlanning & SchedulingTeamworkRelationship BuildingGood Listening SkillsExcellent Oral Communication
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