Our client is looking for an individual to join their growing IT team as an UX/UI Design Lead to Lead the design of user interface and the visual and user-experience elements of digital products. Applying an advanced level of expertise, guide stakeholders and team members in the practice of product design and lead the translation of high-level requirements into interactive designs
Responsibilities:
Design and Conceptualisation
Lead a collaborative digital product/service design process by gathering input across all product/service portfolios to define a design system that is viable and scalable, and which strengthens the brand. Lead a cross-portfolio, multidisciplinary team that contributes to the evolution of the system.Customer Experience Mapping:
Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions.Internal Client Relationship Management:
Manage relationships with internal clients and act as a business partner to them, building high levels of professional credibility and mutual trust, and managing the deployment of appropriate internal and/or external resources to support in delivering business strategy and plans.Product and Solution Development:
Is responsible for managing the definition, development and delivery of a significant product or service within the product development and engineering program, ensuring alignment with customer requirements.Improvement / Innovation:
Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organisation's change management program. Involves working with guidance from senior colleagues.Personal Capability Building:
Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team and beyond in the function. Maintain external accreditations and in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development, attending conferences, and reading specialist media.Building Capability:
Work within existing development framework to build own capabilities and those of direct reports. Provide specialised training or coaching to others throughout the organisation in area of expertise.Recommendations:
Recommend changes to policies, processes, standards and practices that would improve operational support.Customer Needs/Experience Research
Lead the design and execution of customer research projects by collecting and analysing customer and market data to develop an understanding of customer segments, trends, needs, and expectations.Customer Experiences Implementation:
Design and coordinate implementation of differentiating customer experience initiatives, tools, and processes.Performance Management:
Respond to personal objectives and use performance management systems to improve personal performance. OR Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.Behavioral Competencies:
Balances Stakeholders:
Anticipates and balances the needs of multiple stakeholders. For example, shares stakeholder feedback while inspiring others to consistently seek input and learn from their internal and external stakeholders. Promotes an environment of high ethical standards and cross-cultural sensitivity in working with all stakeholders.Manages Complexity:
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations.Decision Quality:
Makes good and timely decisions that keep the organization moving forward. For example, ensures that people's decisions comply with policies and standards. Integrates analysis, experience, and other inputs to make effective decisions. Accepts workable decisions and also seeks better alternatives.Cultivates Innovation:
Creates new and better ways for the organization to be successful. For example, offers creative ideas, finds unique connections between previously unrelated elements. Actively encourages and supports others' creativity; builds upon and strengthens new solutions in a positive and collaborative manner.Drives Results:
Consistently achieves results, even under tough circumstances. For example, emphasizes the importance of results; encourages a sense of urgency in others; challenges poor outcomes or unproductive behaviors. Provides assistance or encouragement to help others over obstacles.Action Oriented:
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, encourages others to take timely action and take on new challenges with a can-do attitude. Secures new business opportunities.Nimble Learning:
Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. For example, gives people opportunities to try new things; urges people to try new ways to find best solutions. Helps the team leverage the lessons from their successes and failures when facing new situations.Ensures Accountability:
Holds self and others accountable to meet commitments. For example, measures and tracks team's and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.Interpersonal Savvy:
Relates openly and comfortably with diverse groups of people. For example, recognizes even subtle social cues and nimbly responds to others' needs and preferences. Helps to defuse difficult interpersonal situations by showing high levels of tact, sensitivity, and consideration. Builds rapport with ease.Being Resilient:
Rebounds from setbacks and adversity when facing difficult situations. For example, deals effectively with crises and volatile situations. Puts people's failures in perspective and helps them move forward. Maintains calm in adversity; stays objective. Uses hardships and difficult experiences as an opportunity for personal and team growth.Business Insight:
Applies knowledge of business and the marketplace to advance the organization's goals. For example, leverages insights to shape and drive critical initiatives. Shares industry developments with the team; helps them grasp business and industry fundamentals and understand how they contribute.Directs Work:
Provides direction, delegating, and removing obstacles to get work done. For example, delegates tasks, providing generally clear expectations to staff. Coordinates and integrates the team's work, reducing duplication. Measures team progress using the right indicators; recognizes when problems or shortfalls occur.Skills:
Interaction Design:
Apply comprehensive knowledge / skill, acts with independence and provide guidance and training to others.Prototyping:
Apply comprehensive knowledge / skill, acts with independence and provide guidance and training to others.Information Architecture:
Apply comprehensive knowledge / skill, acts with independence and provide guidance and training to others.Computer skills:
Support business processes with comprehensive understanding and the effective use of standard office equipment and standard software packages, while also providing guidance and training to others.Assessment:
Use comprehensive knowledge and guide and train others on analysing data from multiple sources to draw appropriate conclusions and make suitable recommendations.Verbal and Written Communication:
Apply comprehensive knowledge and guide and train others to use clear and effective verbal and written communications skills to express ideas, request actions and formulate plans or policies.Market Research and Analysis:
Provide technical guidance when required to use research and analysis to develop a comprehensive understanding of market conditions in order to facilitate the success of a brand, product or service.Planning and Organising:
Uses comprehensive knowledge and skills to work independently and provide guidance and training to others to plan, organise, prioritise and oversee activities to efficiently meet business objectives.Education:
Matric / Grade 12/ SAQA Accredited Equivalent (Essential).A relevant design related qualification (degree / diploma / certificate) (Essential).Experience:
5 or more years' UX/UI design experience (Essential).Experience in the Financial Services industry (Advantageous).1 or more years' experience of general supervision of more junior colleagues (Essential).
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