Join our Finance Department in Cape Town as a Treasury Payments Administrator and embark on an exciting journey with Mukuru!
As a Treasury Payments Administrator, your primary responsibility is to precisely process deposits and execute send-to-bank transactions for agent account management. You will play a crucial role in ensuring seamless payments allocations, processing refunds, and resolving payment queries, all while enhancing the overall payment experience. Reporting directly to the Payments Team Lead, this role involves internal liaison with the Treasury Team and external liaison with 3rd parties.
Duties and Responsibilities (Includes but are not limited to): To resolve payment queries to ensure timeously release of orders.To deliver Excellent customer Experience by owning resolution of queries and proactively sharing best practice with the teamTo review and verify payments and deposits.Liaise with treasury to release the orders.To check payments and transfers to ensure allocations are made timeously.To prepare and process electronic transfers and payments.To capture, confirm and submit payments and deposits.To reconcile accounts payable transactions.To ensure that all queries or payments requests are resolved within the SLA.To proactively raise any matters that may delay processing of payments which may affect a customer's ability to trade and finding solutions to resolve and communicate the same in order to manage client's expectation. To accurately prepare and submit bank charges to finance for payment.To accurately reconcile payable transactionsTo manually enter all deposits and payments when the automated processes failTo share monthly report with the Payments Team Lead to cross checkTo provide support to the treasury teamTo assist with Ad-Hoc requests from time to timeAssist and support the team with inbound/outbound and admin requirements.Act as backup for colleagues when required.To manage own professional and self-developmentAttend weekly team meetings with Payments Team LeadAttend monthly performance meeting with Payments Team LeadAttend all required training courses for new products.Key Requirements: Grade 12 / or equivalent (Essential)Degree/diploma (Desirable)1-2 years' experience in an Accounting / Treasury environment (Essential)6 months experience with QlikView, Salesforce, Blue Admin (Essential)Knowledge of money transfer proceduresKnowledge of online bankingKnowledge of SystemsKnowledge Of the required service offeringKnowledge of AML practicesAdditional Skills: Proficient with MS Office, particularly ExcelAttention to detail.Organisational & administrative skillsTime management SkillsTelephone skillsVerbal and written communication skillsI am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited" Maybe you are just the future Mukurian we need!! Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a 'work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers. If you do not receive any response after two weeks, please consider your application unsuccessful. NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS
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