Transfers And Estate Manager / Lisp Operations Manager

Bring your possibility to life! Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary
Absa Investment Management Services (AIMS) is a leading linked investment services provider (LISP) that offers investors the opportunity to personalise their investments without the complication of having many different investment accounts at different companies.

We are hiring! Do you have Transfers & Estates knowledge? Experience in the LISP environment. Is your Customer service experience impeccable? Then this role is for you.

Job Description

Overall purpose

To ensure the smooth running and effective operational management of the Operations environment within the Business Unit (BU).

Key Accountabilities

Manage customer satisfaction, client interface and retention of client by adhering to highest standards.

Stake holder management

Participate in the measurement and reporting of internal and external SLAs on a monthly basis.

Address any process failures specific to the business unit. Of service deliver

Must have

Transfer & Estates Knowledge: Manage process E2E with a view to maintaining and improving upon industry standards and turnaround times

LISP environment experience

Customer service experience

Education and Experience required Minimum Requirements:

Four (4) years’ experience as a Financial Manager or Operations Manager responsible for systems, process implementation,

Budgeting and risk management

B Degree in Business Administration or Manage

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised