Key Performance Areas ? Maintain Departmental Business Performance ? Oversee Departmental Personnel Processes ? Maintain Legal and Legislative Compliance ? Perform ad hoc Administrative Duties Key Tasks Conduct impactful learning interventions ? Present, facilitate and deliver effective learning interventions including formal training, online training, coaching or any other applicable learning method. ? Assist in the creation of learning material, visual aids and learning tools to assist in understanding, clarity and memorisation of learning interventions. ? Understand and keep up to date with client company policy strategy and staff role requirements. Improve staff performance ? Develop one-to-one plans to improve individual staff performance according to their roles and outputs ? Use a variety of coaching and mentoring methods to achieve long-lasting positive change in individuals Identify learning and behavioural gaps ? Conduct professional and statistics-driven learning and behavioural training gaps analysis ? Report in written and verbal communication regarding identified gaps and action plans to fill identified gaps through learning interventions Document and keep record of learning interventions ? Measure results of learning interventions against set outcome criteria ? Assess learners using a variety of assessment tools against common ? standards such as Blooms Taxonomy and uphold the principles of assessment including fairness, validity and applicability ? Collect and record all training interventions, outcomes and suggestions for all learning interventions. Continual personal and professional development ? Keep up-to-date on learning subject matter as well as learning methodology ? Understand, explore and be able to perform call-centre duties including sales, quality assurance and customer service, to keep up to date with client roles Essential Qualifications ? Matric ? Training qualification Desirable Qualifications ? NQF 7 Essential Experience ? 3 years managerial experience ? Training experience ? Experience in managing projects to completion Desirable Experience ? Experience in the insurance sector ? Experience in the Financial Services industry ? Experience in the Life Assurance industry ? Experience in a medical/clinical environment Knowledge and Skills ? Demonstrable leadership skills ? Strong training skills ? Time management and prioritisation skills ? Strong problem solving skills ? Strong decision-making skills ? Strong interpersonal skills
