CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our .Job DescriptionTEMS Administrator - Fixed-Term ContractReporting to the Customer Contact Supervisor, the successful applicant will provide a support service for customers in the area.This role is integral as it is the first point of contact for the customer.This role is to assist CHEP in building and maintain solid relationships with the customer base.Key AccountabilitiesMaintaining a strong relationship with the customer through query resolution and proactive identification of potential issuesCustomer account reconciliationsArrange Telephonically collection of Pallets from customersManage EMS customer balances Working on site and Scheduling calls and providing feedback and corrective recommendations to the customer and Business ManagerIdentification and Investigation of credit equipment balancesAnalysis and resolution of suspended movementsInvestigate and resolve queries from the business & customersFollow up with customer and business to ensure the recommendations are adheredAccurate processing of client requests on SiebelElectronic System Support to local client baseManage the helpdesk function (if applicable)General office administration such as switchboard, filing and other dutiesParticipate in Team ProjectsServe as backup for TEMS and other staff within the teamAssist in any other task as delegated by management.Key Requirements Matric & a Diploma will be an advantage.Preferably studying towards a business-related degree.3-5 years of Basic Accounts & Reconciliation, including general office duties3 years of Customer Service Experience ?Skills and KnowledgeAnalytical SkillsExcellent communication skills at all levelsKnowledge of Siebel, Portfolio, and EDI would be an advantage; proficiency in Word & Excel is preferable.Team Players who are systematic, accurate, patient, non-aggressive and service-orientated will be the best suited to handle this position.Preferred EducationDiploma - Business Administration/Management, High SchoolPreferred Level of Work Experience3 - 5 yearsRemote TypeNot RemoteWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
