Our Client Company Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. They operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance and risk orchestrator for technology across Company. What will you do? You will be responsible for providing specialist, high-level technical advice and support for the installing, testing, tuning, optimising, diagnosing problems, repairing, upgrading and maintaining both externally and internally supplied hardware and system software such as operation systems, data management products, office automation products, embedded systems, and other utility enabling software and related equipment. You will develop project plans for the implementation of new hardware and application software systems, directs technical analysis of complex system software, hardware and related products. You will be the liaison with vendors and repair personnel to obtain the required service and will be responsible for high-level problem resolution, system security, policy implementation and monitoring. What will make you successful in this role? Outputs/Core Tasks Perform Release Management (Software, Hardware and Services) Activities Perform Deployment Management Perform Service Asset and Configuration Management Activities Perform Configuration Control Activities Perform Status Accounting and Configuration Audits Perform Event Management Activities Perform Knowledge Management Perform Change Management Activities, including Logging of changes, Attending Pre- / E- and Weekly CAB Assist with Change impact Evaluation Assist with Major Incident Management Assist with Service Validation and Testing Assist with Operation Support Qualifications Grade 12 IT related Degree or Diploma or/ and a minimum of 8 years relevant IT experience. ITIL Foundation or/ and Configuration Management Practitioners Certification or/ and Transition Management Practitioner Certification. (Recommended) Knowledge and Experience Knowledge Windows Server 2019, IIS, PowerShell and Microsoft SQL Server Agile Tooling including: Bamboo, GIT, Jira and XL-Deploy Kentico and N-Cache Continues Delivery Toolsets Change Management Version Management Release Management Configuration & Deployment Management Excellent understanding of ITIL Governance Experience Experience in working in a project environment performing a Technical Transition Coordinator role. Solid understanding of configuration and deployment tools. Solid understanding of SDLC and Agile development methodology Understand Service Management processes Able to identify cross project dependencies A proven track record of experience in Windows Server 2019, IIS, PowerShell and Microsoft SQL Server A proven track record of experience in Agile Tooling including: Bamboo, GIT, Jira and XL-Deploy
