Wenco International Mining Systems ( www.wencomine.com ), a subsidiary of Hitachi Construction Machinery (HCM), provides industry leading, innovative technologies to customers in the mining and material movement sectors, enabling sustainable and safe operations.
We are currently looking for a full-time Technical Services Specialist to join our team in Pretoria - South Africa. The Technical Services Specialist's primary role is to further review cases that other roles within the department have been unable to resolve and to help train and mentor other roles on how to resolve issues. It is also a pivotal role that acts as a liaison between departments prior to new product releases.
Key Deliverables and Responsibilities
In Office:
Investigate cases where other Technical Services roles are unable to resolve, which include Bug Cases, Inquiry Cases and Feature CasesCoordinate between cross-functional teams (Development, Quality Assurance and Client Services) to release new product versionsMaintain duplicate system environments of existing clients for testing and troubleshooting purposesReview and contribute to product documentationProvide technical input to Sales and Marketing departments on new opportunities and projectsAudit customer sites which include configurations, settings, procedures and anything applicableTrain new Technical Services membersTransfer knowledge and skills to ensure increased skill base for global supportPerform Triage Desk "1st line support function"Support, develop, mentor and train Tier 1 resources On Site:
Perform successful implementations and upgradesConduct site surveys in preparation of deploymentsCoordinate resources from mine staff as requiredProvide one-on-one and classroom training on the use and administration of the systemTroubleshoot software, hardware and network issues Experience and Knowledge 10+ years of user and admin support experience for an enterprise class software systemAdvance knowledge, understanding and experience with Fleet Management SystemsMining experience/knowledge would be an assetDatabases SQL (advanced administration ability)Real-Time software systemsMobile ComputingWindows networking experienceAdvance knowledge of WLAN, subnets and different levels of firewallVirtual machine environmentsWindows server administration (expert)Global Navigation Satellite Systems with an understanding of Real Time Kinematic systemsAdvance knowledge of serials and CAN Bus connectionsAdvance knowledge of VPN configurationSkills and Abilities Strong technical, analytical and problem-solving skills, with an ability to think outside of the boxAbility to follow investigative processesPrecise attention to detailStrong ability to plan and prepare for projectsSolid written and verbal communication skillsStrong presentation skills and ability to transfer knowledgeStrong ability to work in high-pressure environments (especially when on-site in remote mine site locations)Strong ability to work effectively both in a team environment and as an independent contributorAbility to prioritize and multi-task based on customer and business needsNice To Have Diploma in Electronics, Engineering, Computer Science, Mechatronics, or a related IT or mining discipline or practical experience to an equivalent level, preferably in miningTravel Minimal travel required. Maximum of 20% Why Join Wenco? We provide opportunities for career-growth within a fast-scaling global companyWe invest in continuous training and professional development (in-house and external) to learn the latest technologiesWe offer flexible remote work arrangementsWe offer our employees an attractive profit-sharing plan that provides them with the benefits of their hard workWe have a referral program – work alongside your friends and receive from $3000 to $5000 (equivalent to Canadian currency) for each successful referral!We are heavily involved in the community and join various events of non-profit organizationsWe pride ourselves on our company culture (over the last 5 years we have scored between 97% and 100% in our employee surveys on Inclusion and Diversity in the workplace)We have free counselling for you and your family via our EAP helplineWe offer much more! Wenco advances the efficiency and safety of the world's surface mining equipment through our fleet management systems. We are committed to providing a stable yet exciting work place environment for individual employees to build and grow their career with the Company.
Wenco is an Equal Opportunity Employer.
Disclaimer
The information in this description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. It is not intended as an employment contract. Job descriptions are subject to change, which may not necessarily affect compensation.
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As our team experiences high volumes of applications, only shortlisted candidates will be contacted. To be considered, please ensure a resume is attached.
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