Technical Services Engineer

At Core Group, we’re proud to offer innovative products that meet the needs of our customers. The Core Group is a group of companies that represent the world's leading personal technology products and services in Sub–Saharan Africa. We believe in bringing products and services to people that’ll empower, enable, inspire and grow – achieved through supply chain management, marketing management, channel management, enterprise sales and media relations. 
Purpose of the role
The successful candidate will Manage and maintain retail IT infrastructure, business applications, hardware, software and related services or equipment essential to running the stores. For example: DCOTA, POS machines, printers , CCTV, AP’s, etc. The role will also include assisting in network and telephony infrastructure maintenance, build and support to the larger business and multiple sites within the company. 
Responsibilities
Mapping existing processes within the Network & VoIP vertical
Gap analysis on existing/current process and procedures defined
Design, Develop and implement,
Measurements of execution and input
Capacity Planning; measure and adjust capacity of the various networks.
Design and implement resilience or H/A on all networks where possible
Telephony Security; make sure best practices are applied to the telephony services and peripherals
Vendor management, relationship management, SLA, communications,
Identify potential vendors and due diligence to determine most effective vendor or service provider offerings
Strong collaboration with Network & Server Administrators, ERP team, BI team, etc
Ensure for and manage store opening, rebuilds and closures in a timely fashion, involving relevant parties and tracking/reporting on progress.

Required skills and qualifications
Completed Matric
Completed degree or certificates in IT and related field focussing on support function.
Certification in Cisco Meraki, ITIL, Azure or Apple support would be an added advantage.
Proven experience in network and telephony infrastructure management, build and support for at least 5 years.
Previous experience working within a multi-layered company or infrastructure environment would be an added advantage.
Previous experience working with Apple products or providing support to Apple products would be an added advantage.