ABOUT DIGICERT We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust-and abstract idea-to work. That's digital trust for the real world.
POSITION SUMMARY: The Technical Business Process Analyst will be responsible for supporting, development and implementation of improved business processes supporting the operational flow of validation and technical support teams through robust documentation. This role will be responsible for constructing new and updating existing process documents, working with cross-functional teams on implementing process changes, and testing/verifying process changes for effectiveness. Assist with incentive programs for knowledge sharing and re-use; foster cultural change within the department and collaborate for global alignment.
WHAT YOU WILL DO: Lead efforts to identify, assess, and document existing business processes along with developing a process to support ongoing maintenance as it relates to changes. Work closely with department's management team to identify improvement opportunities for knowledgebase and documentation centricity. Rely on a strong dedication to the 12 principles of Knowledge Management and develop a clear vision and departmental adoption of solutions. Conduct research to evaluate and define approach for business problems. Translate business needs into business process solutions. Create, edit and review existing solutions and multimedia designs for wide-spread publication and internal distribution. Test solution publications and review them collaboratively with cross-functional teams (including product, validation, operations and compliance) to ensure accuracy. Work with the training team to facilitate implementation of new processes through training sessions, demos, and the development of appropriate documentation. Develop post-implementation statistics related to site traffic and view counts to drive maintaining the KB and ensuring that the content is up to date and relevant. WHAT YOU HAVE: Minimum 2 years' Technical Support Skills Proficient in Microsoft applications including but not limited to Outlook, Word, Excel, SharePoint and PowerPoint Minimum 2 years' technical or creative writing experience, (a writing sample will be required), experience with translation advantageous Additional Qualification /Advantageous Skills Familiarity with PKI (Public Key Infrastructure), SSL (Secure Sockets Layer), Code Signing (process that adds a digital signature to software), HTML, DNS, S/MIME, SMTP, and networking protocols is beneficial. Familiarity with Microsoft Windows Servers and Apache (OpenSSL) is preferred, and any knowledge of Linux and other server administration would be considered advantageous. Bachelor 's degree Familiar with Confluence JIRA Suites Basic working knowledge of Application Programming Interface (API) Certifications that would be beneficial (A+, Network+, Security+, etc) ATTRIBUTES Self-starter with excellent analytical, communication and problem-solving skills. Effective oral and written communication skills. Ability to work under pressure and multi-task. Ability to handle multiple projects and deadlines in a fast-paced ever-changing work environment Ability to hold self and others accountable Creative problem-solving skills Demonstrated process-oriented mind-set WHAT's IN IT FOR YOU: Provident Fund Medical Aid + Gap Cover Employee Assistance Program Gym Reimbursement Life Insurance Disability Insurance Sabbatical DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply
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