Tech Officer: Systems Engineer

Please note the following requirements   Exchange knowledge  Mimecast knowledge  Good communication skills Business unit, Department, Reporting Business Unit Solutions Department EIS Job grade OP1   Core Description Under general supervision, responsible for installation and operational support of Microsoft based infrastructure and related back-end systems. Under general supervision, responsible for installation and operational support of Virtualization Infrastructure and related back-end system Key Deliverables / Primary Functions Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations. Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner. Assist with project delivery. Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork. Assist colleagues and contribute to the quality and values  Drive a proactive culture to reduce common causes of operational problems. Understand the requirements of being part of a 24x7 on-call operation Operates closely with associated infrastructure service teams to meet SLA's and resolve problems 1 st and 2 nd level operational support Back-End infrastructure applications support Core Functional Skills & Knowledge Communication ICT Knowledge IT Infrastructure Teamwork Risk Management Core Behavioural Competencies Job Match Analysing Applying expertise & Technology Deciding & Initiating Action Working with people Minimum Qualifications NQF 4: Grade 12 National Diploma Additional Education -Preferred /Advantage NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology Experience 2 years' experience  in particular field of speciality within a large and highly complex organisation (cloud and platform support) with strong focus in Microsoft and VMWare Certifications Professional Memberships in Relevant Industry Level of Engagement & Span of Control Span of Control          :  0 Level of Engagement :  Operational/Technical   Special Requirements / Employment Condition Drivers Licence and Reliable Vehicle - both required Ability to work extended /long hours as and when required Workplace / Physical Requirements Hybrid Remote Worker Billable Please note the following requirements   Exchange knowledge  Mimecast knowledge  Good communication skills