Team Manager: Applications Support

To manage the applications support team to ensure the effective and timeous resolution of queries, allocation of tasks, and root cause analysis of recurring issues.
Responsible for the effective management of all First Line user support. This includes the logging, tracking and updating of all user service requests relating to companys administration software.
This is a hands-on role that requires knowledge of companys applications in order to trouble-shoot problems faced by users.
Where the support team is unable to resolve requests or issues themselves, they will need to assign the work to an analyst or developer, or escalate to the relevant Team Leader / Head of IT.
The role is made up of 5 functional areas:
User Assistance
System Support
Technical
Software Testing
Administration
People
Matric and evidence of tertiary education i.e., certification, diploma or degree
At least 3 years working in an application support role, preferably with complex in-house systems.
Windows and Microsoft Office.
Knowledge of relational databases and SQL.
Knowledge of IT related concepts.
Relevant IT qualification or certification would be beneficial.
Experience providing user support on complex software systems is required.
Experience managing a small team is required