Overview: Our client, a well-established asset management company, is looking for a Team Leader to join their dynamic and growing LISP, within the Retail Operations Team. You will be responsible for the leadership of a diverse group of consultants as well as manage the daily operational requirements/processes in alignment with the value structures of the broader retail department. You will be measured on the outputs of an engaged and motivated workforce, the maintenance of stable and autonomous operations, and the application of well-balanced service and compliance principles to those processes Responsibilities:People Management: Engage and invest in peopleMotivate and influence staff towards a culture that promotes accountability and service excellenceFacilitate and guide the growth and development of staff by providing ongoing support, coaching and mentorshipContribute towards staff engagement and retention effortsOperational: Daily management of all operational aspects of the environmentCreating, analysing and reporting on key metrics of the teamResponding pro-actively to analyses, findings and recommendations from various sources (such as KPA data, risk events, quality- and knowledge assessments)Implementing processes and controls to respond to events and service improvements. Ensuring sufficient staff complement, skills availability and autonomyStrategic:Execute the strategic objectives of the department and develop and maintain a results-driven environmentContinuously develop a performance driven team culture by setting and aligning targets, seeking out multi-stakeholder feedback reviews on team outputGeneral:Collaborate with fellow peers and engage with stakeholders such as support and service teams, risk and compliance, human resources to drive a distinguished and highly developed teamManage relationships that foster a creative, engaged, high-performing environmentContinuously work towards the implementation of processes and controls that fosters an effective Retail DepartmentRequirements:Relevant and applicable tertiary qualification, eg Bcom.3 continuous years' experience as a team leader in the Financial Services IndustryKnowledge of Pension Fund Act, Income Tax Act, Long Term Insurance Act, CISCA, JSE regulationsAdvanced MS Excel skills Core competencies:Proven track record of exceptional leadershipStrong decision-maker and inquisitive problem solverAttentive and perceptive to the ongoing needs of the teamResilient, accountable and able to function in a fast paced, evolving, and high-pressure environmentHigh degree of team- and self-awareness, with strong professional imageMeticulous, deadline driven and reliable
