Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
As a specialist in a particular field this person acts as a subject matter expert in a specific field of knowledge that could be considered as semi-professional. The individual applies this knowledge in an operational environment through own efforts and usually also has production standards to achieve. The incumbent is individually accountable for achieving results through own efforts.As a specialist in their field this person acts as a subject matter expert in a specific field of knowledge that could be considered as semi-professional (i.e. Senior Trustee).The individual applies this knowledge in an operational environment and usually also has production standards to achieve (i.e. X amount of cases).In addition to production standards this person also plays a significant role in the upskilling of other more junior staff in the same field and also acts as a point of escalation for difficult cases (complex cases are usually referred to this individual (i.e. cases that could has the potential of causing brand damage).This role may include contact with external parties such as clients / industry bodies etc.As part of their daily function they would often get involved in the resolution of complaints, enquiries and disputes.Although they may be required to act as an expert resource on major projects, this is not the primary function of the role.The incumbent in this role will also be required to compile statistics and develop reports that can be used for management decision-making. Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
As a specialist in a particular field this person acts as a subject matter expert in a specific field of knowledge that could be considered as semi-professional. The individual applies this knowledge in an operational environment through own efforts and usually also has production standards to achieve. The incumbent is individually accountable for achieving results through own efforts.As a specialist in their field this person acts as a subject matter expert in a specific field of knowledge that could be considered as semi-professional (i.e. Senior Trustee).The individual applies this knowledge in an operational environment and usually also has production standards to achieve (i.e. X amount of cases).In addition to production standards this person also plays a significant role in the upskilling of other more junior staff in the same field and also acts as a point of escalation for difficult cases (complex cases are usually referred to this individual (i.e. cases that could has the potential of causing brand damage).This role may include contact with external parties such as clients / industry bodies etc.As part of their daily function they would often get involved in the resolution of complaints, enquiries and disputes.Although they may be required to act as an expert resource on major projects, this is not the primary function of the role.The incumbent in this role will also be required to compile statistics and develop reports that can be used for management decision-making.Skills Education Closing Date
03 May 2024The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process. Please refer to the Old Mutual's Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so. The Old Mutual Story! About Us Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
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