Tactical Officer

As a Control Room Operator, you will be responsible for monitoring and managing a central hub of information to ensure the safety, security, and operational efficiency of a facility or system. Key Responsibilities: Be the first contact in case of emergencies and be able to think out the box. Inform relevant key stakeholders within the company of emergencies. Opening and maintaining WhatsApp groups. To ensure that communication is maintained within all sites. Coordinate, monitor, and record all communication from various sites, technicians, and drivers. Ensure customers/Oza Holdings staff are updated constantly. Complete call-out forms for every incident and send them to the operations department. Dispatch responders to sites ensuring they are there within a response time. Document and track the position of all assets. Monitor vehicle usage during working and after hours. Monitor staff hours and working times of response employees. Ensure tracking software is always functioning. Handle access control issues Handle security and protest incident Liaise with EMS, SAPS and other governmental agencies Minimum requirements: Grade 12 3 to 5 years experience in operating a CCTV control room Experience in tracking or monitoring security cameras Experience in the fleet or transport industry will serve as an advantage Proficiency in telephone etiquette Willingness to work 12-hour shits Strong computer skills (Word, PowerPoint, Excel, Microsoft Outlook) Ability to thrive in a high-pressure, emergency-response environment Excellent communication skills (English)