Support Technician (George)

Support Technician (George) page is loaded Support Technician (George) Apply locations Altron Managed Solutions George time type Full time posted on Posted 2 Days Ago job requisition id R-8494 Title
Support Technician (George) Job Description We are looking for Support Technician who will be responsible for key accounts regarding product/service offerings, promotion, prices, delivery. May assist regional sales managers at regional offices.
Key responsibilities: Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
First-time-fix rate and recall rate under the stipulated requirements
Maintain customer relationship
Be pro-active on the calls allocated
Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM)
Maintain and manage sufficient boot stock
Complete administration within time frames as per policies
Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
Technical support, maintenance, trouble shooting on Dell equipment
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications: Matric qualification
A+ N+ Qualification
Mechanical Skills
Electronic Skills
Soldering Skills
Faulting Find techniques
Years of Experience 2 years of experience in maintaining equipment in an IT environment
1 Years experience working on desktop equipment
Other requirements Good communication (verbal and written) skills and interaction skills
High level of attention to detail
Dedication to Customers both internally and externally
Must be flexible to take on additional tasks
Problem analysis
Perseverance
Self-Development
Education
National Certificate Level 4 (N4) / Grade 12 (Required)Languages
English
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