Support Specialist (Open Journals Systems)

RESPONSIBILITIES: UI Design and Development: Collaborate with stakeholders to design and implement data-driven, intuitive, and responsive user interfaces using HTML, CSS, and JavaScript. Plugin Development: Recognise the need for new plugins, design, and implement them while ensuring existing plugins are up-to-date and compatible. Technical Support: Act as the first point of contact for technical queries, offering immediate assistance to journal editors, authors, and reviewers. System Maintenance: Monitor the health metrics of the OJS platform, ensuring it is secure, up-to-date, and performing optimally. User Training and Documentation: Produce and update technical documentation and conduct training sessions to educate users and internal teams about new features and functionalities. Data Analytics: Monitor and analyse user behaviour and key performance indicators to inform design improvements and customer satisfaction efforts. Security and Compliance: Implement security measures to safeguard sensitive information and ensure compliance with relevant data protection laws and open-access standards. REQUIREMENTS: A diploma or associate degree in Computer Science, Information Technology, or a related field with relevant work experience, or a Bachelor's degree in a similar field. Proficiency in Open Journals Systems and web-based applications troubleshooting. Familiarity with HTML, CSS, JavaScript, and SQL. Experience in API integrations and version control systems like Git. Capability to produce clear technical and user documentation. Strong organisational, conflict-resolution, and data analytics skills. Professional use of English; proficiency in additional languages is an advantage.