Supervisor: Quality Assurance (Insurance)

Supervisor: Quality Assurance (Insurance) Pretoria
Permanent
Marked Related
Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.
Position Description:
· Implement and monitor the QA process (Internal call centres QA)
· Conduct call assessments
· Trend Reviews
· Coach staff for QA/Performance improvement
· Staff training
Requirements:
· Qualification in Call Centre Management
· Recognised qualification recognised by FSB
· 3 Years' Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry)
· 2 Years' Call centre Supervisory experience
Posted 2023-05-06
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