Success Client Associate

Our organization is hiring for a success client associate to join our team. Responsibilities: Maintain a high level of professionalism, empathy, and business acumen across multiple customers, connecting trends and themes as you go Provide first and second level support of our customers Managing end-to-end basic product/service renewal sales process via phone and email Administratively focused and highly goal-oriented with renewal sales targets based on task or activity Effectively partner with internal and external clients, will make a minimum of 50+ customer contacts per day Build long-lasting partnerships with Sales Reps, Operations Services, and management to improve systems and processes Increased Adoption – Increase adoption of functionality and usage consistent with the company Account Plan and in line with the customer Programme Manage KPI's to ensure both customer and department performance Respond to high volume of email requests, phone calls, live chats and provide in-person tradeshow and market support Track all milestones related to implementation and post-implementation adoption activities such that the overall success of the customer's initiative can be closely monitored including visibility to the executive sponsors Core Skills and Requirements: Unquestionable personal integrity and work ethic Strong sense of urgency and ability to prioritize tasks with minimal supervision Able to pass a drug check and background investigation Able to work rotating shifts including graveyard or swing, including weekends and holidays, on a regular basis Able to sit and stand for long periods of time Able to type at a keyboard, use a mouse, focus on a computer monitor for long periods of time without causing or exacerbating any injury or medical condition