Job Purpose:
The purpose of the job is to assist a Senior Consultant in delivering a professional and excellent quality of service and consulting advice to clients, in accordance with the Service level agreement and year planner. Ensuring the highest quality of client/member satisfaction through continuous relationship building at an employer and member level, and thereby ensuring client retention, taking into consideration the prevailing the company's approach.
Requirements:
Education and Experience:
Matric,Accredited with CMS and FSB – Advantageous NQF 5Regulatory Examination 1Relevant Degree or equivalent (an advantage)Knowledge and skills:
2 – 3 years' experience in a healthcare brokerageHealthcare industry, product and legislative knowledgeDriver's license – essential, willing to travelProfessional Membership or Registration
CMS – Advantageous FSB – Advantageous Business understanding:
Understanding of the operational requirements aligned to the region and client portfoliosClient service orientation and ability to interact with clientsCompetencies
Leadership Competencies:
Responsible & accountableProblem solver and pro-activePurposeful collaborationOperational Competencies:
Client Management
Ability to interact and maintain client relationshipsHigh customer service OrientationAbility to communicate effectively with colleagues, management and clientsService Excellence
Attention to detail/AccuracyService quality orientationClient SLA management and deliveryOperational excellenceProblem SolverCollaboration cultureEffective CommunicationAbility to work with both people and complex dataAbility to work independently and to be definite team player, when requiredProactive/takes initiativeResponsibility and accountability for own and Senior Consultants client expectationsFunctional Competencies:
Ability to work under pressure, prioritise and have time management skills.Collaboration across the company.Ensure good self-management skills (adherence to deadlines, planning, prioritizing, ability to work under pressure and time management)Client relationship skills – ability to interact with management as well as members;Communication and Presentation SkillsDeadline drivenMicrosoft Office competencyKey performance areas:
Manage medical scheme membership retentionNew business growthClient satisfaction and customer orientationIntegrated value proposition and collaborations across the broader company divisionsClient management and consultingMaintain client relationshipsEnsuring compliance to internal processes and industry bodies
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