For our Electrical Division in Johannesburg, we are looking for a Service Centre Helpdesk Coordinator who will assist our Power Distribution Technical Manager in scheduling our team of Field Service Engineers work, more precisely arranging installations, repairs, commissioning, projects and services. Quoting, Forecasting and Reporting tasks are also included in the scope.
The role is based on site.
Responsibilities: Invoicing - processing and ensuring the accuracy of invoicesSpares allocation - allocation of spares from stores to the scheduled work as requiredWork in Progress – WIP report: Reconcile all open outstanding jobs where cost allocated tooBack Log Report sales orders - investigate and process Back log report on Sales ordersOrder Processing/Purchase Orders follow upsForecasting based on job schedulesManage the Credit notes & Basic quoting General filing in and scanning of documentsJob Scheduling and planning – schedule technicians' jobs and check with technicians on the progressMonitor Technician Productivity & Time ManagementGeneral administration & General customer services tasksTeam travel arrangements/visa applicationsContractor managementCustomer queriesDocumentation control
Qualifications: National Senior Certificate (NSC) and Basic Admin experience is required 3 - 5 Years of experience in a customer facing roleFinancial acumen is required Microsoft Excel at advanced levelStrong Planning and Organization skills Sound problem solving skills Sound written and verbal communication skills Detail orientated, strong analytical and numeracy skills Eagerness to learn and grow in the role SYSPRO ERP Software experience is preferredCoping with a dynamic environmentTeamwork oriented and Work Ethic Flexibility/Adaptability to change English language at advanced level What we offer: Competitive compensation and benefits packageChallenging projects in dynamic collaborative teamWe make your aspirations matter – Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton UniversityWe make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law. #LI-DG1
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