Key Roles and Responsibilities:Early Pre-Sales engagement:Participate in complex deals during the pre-sales phase for service design consultancyReview the commercial proposal and SoW to detect any flaw or misalignment with the NTT Managed Services delivery capabilitiesService design:Responsible for the service takeover strategy definition, specifically to:Identify current service issues with the incumbent service providerDefine the service aspects that need to be gathered during a due diligenceDetermine the knowledge transfer strategyDefine the quality acceptance criteria for the service transitionEnsure customer expectations will be met and aligned with the NTT Managed Services delivery capabilities including Monitoring, Patching, and Backup solutionsAdapt standard process when needed in order to cover customer requirements, always be aligned with the NTT MS service delivery capabilitiesService Transition:Understand Customer Vital Business Functions and how NTT MS assets will underpin them.Make sure that customer business processes and end-to-end services are known and understood within the organization during the project lifecycleResponsible for the service model documentation, which may include:Identify current services issues with the incumbent service providerDefine the service aspects that need to be gathered during a due diligenceDetermine the knowledge transfer strategyDefine the quality acceptance criteria for the service transitionProduce the Service Design Document, the key project deliverable in terms of service aspects and processesKnowledge, Skills, and Attributes:Ability to work in line with best practices in complex environments and within tight time constraintsAbility to work under pressureAbility to build excellent working relationships with both internal and external stakeholdersExcellent communication and presentation skillsAbility to demonstrate conceptual technology knowledgeAcademic Qualifications and Certifications:Bachelor's or equivalent degreeITIL certificationsRelevant industry / technical certificationsRequired Experience:Demonstrated years of experience gained in a similar positionDemonstrated experience gained within an IT environment and ITIL based Service ManagementDemonstrated experience in Hosting and Managed Service BusinessDemonstrated experience in Public Cloud and/or PCI compliance environmentsDemonstrated experience in managing key accountsSkills SummaryCommunication, Contract Management, Financial Acumen, IT Service Management (ITSM), Managed Services Delivery, Operations Management, People Management, Profit and Loss (P&L) Management, Project Management, Sales Growth, Service DeliveryWhat will make you a good fit for the role?Remote Type: Equal Opportunity EmployerNTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
