ROLE PURPOSE
To analyse processes, procedures and data in order to efficiently improve productivity, quality, efficiencies, processes and resource optimisation within the Operations team, throughout the business contract portfolio.
MAIN OUTPUTS Operational analysis and managementProcedure critical review and identification and implementation of optimisationBest practices identification and standardisation across portfoliosSLA performance review and analysisKPI review, reporting and trend analysis with the intent of identifying anomalies and improvement areasProcesses & Procedures review, analysis, improvements, drafting, implementation and compliance monitoring and reportingCost analysis and optimisation.Budget & Forecasts drafting and monitoringOperational resource demand Requirements and optimisationLearning & DevelopmentIdentifying training gaps, develop required material and assist with the development and implementation of the required processes, procedures and trainingIncorporate best practices into current processes and systemsResponsible for training of new and current employees on processes and proceduresIdentify key skill shortages and assist with training schedules and materialAssist with employees queries on processes, procedures, techniques and technical issuesSLAs & ReportingContribute to the development and implementation of SLAsManage SLA information on the systemsTrack performance against SLA and provide monthly reporting in conjunction with the Operational personnelPerform system analysis, structure compliance and system data field compliancesProcesses & ProceduresResponsible for drafting and maintain operations procedures and process for in line with deliverables.Budgets & ForecastsAdvise on cost drivers and required budgets for the contract portfolio QUALIFICATIONS AND SKILLS The Applicant must meet the following requirements: Solid knowledge of general administrative systems and processes.Solid knowledge of Facilities Management, CRM, Property Management & Financial Management processes, systems, standards & best practices.Solid understanding of organisational business processes and procedures and optimisation methods.Basic knowledge of all applicable HSE, FM & Operations related legislation.Computer literacy [SAP (advantageous)]; MS Office.Excellent analytical skills.Excellent value chain engineering, cost analysis and optimisation skills.Excellent administration and process skills.Good communication (both oral and written) and presentation skills.Good Time Management skills. FUNDAMENTAL COMPETENCIES Attention to detail.Able to work under pressure.Able to work independent and as part of a team.People and task orientated.Assertive.Creative and innovative.Action orientation.Customer orientation
#J-18808-Ljbffr
