Senior Operations Manager

Description This role utilises expert knowledge in managing service level agreements with suppliers, setting direction for an operational unit, developing and taking accountability for a business plan which is aligned to segment strategy as well as managing a team of direct and indirect reports. The successful incumbent will be responsible for integrating delivery and metrics across the people, process, finance and customer dimensions of the business, delivering on strategic projects as a sponsor and supplier of resources under their control and will be accountable for thought leadership and best operating practice in response to external environment as well as being accountable for governance within their internal environment.Key responsibilities will include amongst others the following:Governance & ComplianceAccountable for governance with their internal environment.Management EffectivenessAccountable for thought leadership and best operating practice in response to external environment.Develops Managers and Specialists under supervision.Drives operational excellence through area of supervision.Holds first line managers accountable for managerial work, including selection, performance management and talent management.Operational Efficiency Delivers on strategic projects as a sponsor and supplier of resources under their control.Integrates delivery and metrics across the people, process, finance and customer dimensions of the business.Develops and takes accountability for a business plan which is aligned to segment strategy.Sets direction for an operational unit.Vendor & Contract ManagementManages service level agreements with suppliers and customers.Qualifications and Experience required:MatricRelevant Tertiary qualification.At least 5 years management experience in a financial services organisation.Familiarity with AML and relevant legislation, treasury and cash managementSkillsEducationClosing Date17 May 2024